Within 7 days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on sam star online shop. if you wish to process an exchange please contact the Sam star shoes [email protected]
Should we not have stock of your preferred size, or if you wish to order a different product, please follow contact [email protected] for further information.
We will issue you a credit ( discount code ) for you to redeem any product under sam star online shop. ( there is expire date on the discount code)
Please note, Sam star reserves the right not to accept an exchange if the product you wish to exchange is not sent back to us in the exact packaging it was received in.
There will be courier cost occur for the return products
Returning non-defective/defective products
please note we will ONLY accept the return under good condition and original packaging.
the shoes or bag shall not be worn, we reserve the right not to accept the return.
ALL sale items are not refundable but we will issue the credit ( discount code ) after we received the original package back from you if the product you received has factory fault, we are happy to have them returned to us. Please contact [email protected] for further exchange we are not liable for postage of your returning good under SALE, we will post your new items at our costs.
There is refund policy for goods purchased at full price on site, for other orders purchased under sale period we will issue credit note or discount code for the buyer to exchange any item online.
we however will consider under circumstance if the goods was faulty, please note there will be no refund if the shoes is been worn, only refund under good condition and original packaging within purchased of 7 working days.
Products delivered to Namibia are not eligible for returns.
We use European Size for our shoes – All our shoe will be in UK/SA size
EU 36 – SA/UK 3
EU 37 – SA/UK 4
EU 38 – SA/UK 5
EU 39 – SA/UK 6
EU 40 – SA/UK 7
EU 41 – SA/UK 8
EU 42 – SA/UK 8.5